Shipping Policy

Thank you for shopping with Lualy. We work with trusted fulfillment partners to prepare and ship our products directly to you.

Order Processing

Orders are typically processed within 2–5 business days before shipment. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high demand, new product launches, or holidays, processing may take slightly longer.

Estimated Delivery Times

Once your order has shipped, estimated delivery times are:

• United States: 2–5 business days
• Canada: 3–7 business days
• Other international destinations: 5–15 business days

These estimates do not include processing time. Most U.S. orders should arrive within approximately 4–10 business days after the order is placed.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs processing, and other circumstances outside our control may affect delivery.

Where Orders Ship From

Our products are fulfilled by third-party facilities located in the United States and Europe. The fulfillment location used depends on the products ordered, inventory availability, and the customer’s delivery address.

Because products may be fulfilled from different facilities, an order containing multiple items may arrive in more than one shipment. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

Selfnamed operates fulfillment facilities in the United States and Europe, while Supliful currently ships its products from U.S. fulfillment centers.

Shipping Rates

Available shipping methods and their costs will be displayed at checkout before payment is completed. Shipping charges are calculated based on the destination, products ordered, package weight, and selected delivery method.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information. Tracking activity may take up to 48 hours to appear after the carrier receives the package.

If your order contains products shipped separately, you may receive more than one tracking number.

Address Changes and Cancellations

Please review your shipping address carefully before submitting your order.

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that changes or cancellations can be made after an order has entered processing or fulfillment.

Lualy is not responsible for delays or delivery failures caused by an incorrect or incomplete address provided at checkout. Additional shipping charges may apply if an order must be reshipped.

International Orders, Customs and Duties

International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by their country. These charges are not included in the product price or shipping charge unless specifically stated at checkout.

Customs processing may delay delivery. Lualy cannot control or predict customs fees or customs-related delays.

Supliful ships international orders under delivery-duty-unpaid terms, meaning the recipient may be responsible for applicable import charges.

Delayed, Lost or Stolen Packages

If your tracking information has not updated for several business days or your package appears to be delayed, please contact us so we can investigate with the carrier.

Lualy is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen. However, we will make a reasonable effort to help you locate the shipment or determine the available next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review the issue and provide an appropriate resolution when eligible.

Contact Us

For questions about shipping or an existing order, contact us at:

Email: support@lualy.com