If your Lualy order arrives damaged, missing an item, or otherwise incomplete, please contact us as soon as possible so we can review the issue.
Email support@lualy.com or reach out through live chat on Lualy.com with your order number, the email address used at checkout, and a brief description of the problem.
If possible, please also include clear photos of the item, packaging, and shipping label. This helps our team review the issue and determine the best next step.