If your tracking shows that your package was delivered but you can't find it, please first check around your delivery area, mailbox, front desk, household members, or neighbors.
Carriers sometimes mark packages as delivered shortly before they actually arrive, so please allow a little additional time for delivery.
If your package is still missing or your tracking appears to be stuck, contact support@lualy.com with your order number and the email address used at checkout so our team can help.